Privacy Policy – Cracking Racking
Last updated: March 24, 2026
This Privacy Policy explains how Cracking Racking ("we", "us", "our") collects, uses, and protects your personal data when you use our website: https://www.crackingracking.com.
We are committed to protecting your personal data and respecting your privacy rights in accordance with UK GDPR and applicable data protection laws.
1. Who We Are (Data Controller)
Cracking Racking is the data controller responsible for your personal data.
Address:
Unit 8, Junction Trade Park
Baxter Street
Oldham
OL8 4RG
United Kingdom
Email: team@crackingracking.com
Phone: 0161 330 1164
2. What Data We Collect
We may collect and process the following data:
Personal Data
- Full name
- Email address
- Phone number
- Company name (if provided)
- Any information submitted via contact forms or enquiries
Usage Data
- IP address
- Browser type and version
- Pages visited and time spent
- Device type
- Referring website
Communication Data
- Enquiry messages
- Email correspondence
- Call records (if applicable)
3. How We Collect Your Data
We collect data when you:
- Submit a contact form
- Request a quote
- Call or email us
- Browse our website
- Accept cookies
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Consent – for marketing communications and non-essential cookies
- Contract – to respond to enquiries or provide services
- Legal obligation – to comply with UK law (e.g. accounting records)
- Legitimate interest – to improve our website, services, and customer experience
5. How We Use Your Data
We use your data to:
- Respond to enquiries and provide quotes
- Deliver our products and services
- Communicate with you regarding your request
- Improve website performance and user experience
- Analyse traffic and marketing performance
- Send relevant marketing communications (only where consent is given)
6. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve our website.
Types of Cookies We Use
Essential Cookies
Required for website functionality.
Analytics Cookies
Used to understand how users interact with the website.
Marketing Cookies
Used for advertising and remarketing purposes.
Consent
Non-essential cookies are only activated after you provide consent via our cookie banner.
You can:
- Accept or reject cookies
- Change your preferences at any time
- Control cookies via your browser settings
7. Third-Party Services
We use trusted third-party providers to operate our website and marketing:
- Google Analytics (traffic analysis)
- Google Ads (advertising & remarketing)
- Website platform providers (e.g. hosting / CMS)
These providers may process your data on our behalf in accordance with their own privacy policies.
8. Sharing Your Data
We may share your data with:
- Service providers (IT, hosting, analytics)
- Professional advisors (legal, accounting)
- Business partners where required for service delivery
We do not sell your personal data.
9. Data Retention
We retain personal data only as long as necessary:
- Enquiry data: up to 24 months
- Customer records: as required for legal and contractual obligations
- Analytics data: up to 24 months
We may retain data longer where required for:
- Legal compliance
- Dispute resolution
10. International Data Transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK-approved standard contractual clauses
11. Your Data Protection Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact: team@crackingracking.com
12. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk
13. Data Security
We implement appropriate technical and organisational measures to protect your data.
However, no system is completely secure, and we cannot guarantee absolute security.
14. Marketing Communications
We will only send marketing communications where:
- You have given consent, or
- You have previously engaged with our services
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
15. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page with the updated date.
17. Contact Us
If you have any questions about this Privacy Policy:
Email: team@crackingracking.com
Phone: 0161 330 1164
Website: https://www.crackingracking.com/pages/contact